Return Policy


RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To start a return, please email us at info@mysaucelab.com, mentioning your order number and reason for return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

DAMAGED GOODS

If your product arrives damaged, please email us at info@mysaucelab.com, mentioning your order number with pictures of your damaged goods and we will replace the damaged item(s).

STORE CREDIT

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. We do not issue cash/credit card refunds. You will need a registered My Sauce Lab account for us to process you a store credit.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be returned for a store credit. Unfortunately, sale items cannot be returned.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mysaucelab.com and send your item to: 975 Main Street, Suite#99, Nashville TN 37206.

SHIPPING

To return your product, you should mail your product to: 975 Main Street, Suite#99, Nashville TN 37206 You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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